Wow! Although I haven't gotten my new regulator back from the Coleman corporation I just had one of the best experiences ever calling to complain about a defective product.

I was calling from my desk to the number on their web site in the warrantee area.

"Take the product to an authorized Coleman service center. You can find the nearest authorized Coleman service center by calling 1-800-835-3278 or TDD 316-832-8707."

At first I tried to navigate their phone tree which was a mess since they sent me to some area relating to grills that told me to call some other number to talk to someone. I punched in 1 and they gave me a real breathing person in under five seconds. Now I was mainly calling expecting them to give me some really complex process like driving to a remote location in Springfield where I would need to prove with triplicate documentation and an affidavit from KMart that I had purchased the product and the date of purchase. Because of this I didn't have the grill handy or any of the parts.

I told the woman on the phone my story about the grill and the propane tank expelling. She worked with me to zero in on which grill I had bought by asking me questions like "Is it blue?", "Does it have two grilling surfaces or one?", "Do you put charcoal in it?", etc. until she knew the type of grill. Then she told me "You need a new regulator - we'll send one out to you." She took my name and address and promised it would arrive in 7-10 days. Now what is amazing is that I never had to prove everything with iron clad documentation.

This makes sense because I could have died or been severely burned in a fireball of propane that would likely be traced back to a defective regulator that shouldn't be marketed to people who drink all morning heavily before watching football games.

But hey -- not everyone is out to get me. The Coleman folks are looking out for my safety and I commend them for it. Way to go Cole Men!