I recieved a new response from the folks at Yahoo! today. This time it was signed "Gwen". This robot believes that the problem is that I had not cleared my cache. Although I repeatedly told them that I used multiple computers to try to submit my credit card they still believe I am some bumpkin who can't figure out how to use a browser. The message below is the one that I received from "Gwen" although I cut out the instructions for clearing your cache on browsers other than IE5.

People have told me that it is odd that I would continue to persist to attempt to pay Yahoo! while being consistently responded to by what appears to be an automated system that has little capacity or interest in resolving what is likely a real bug in their database or credit card processing system. The reason why I am continuing is not what most people would say - "It's the principle". No I am continuing because I see it as a fun sport. I am enjoying watching them flail and they are providing ample challenge to me to do something that should be simple but has proven extremely difficult.

Hello,
Thank you for contacting Yahoo! Customer Care.
It is necessary at times to clear your browser's cache. The "cache" is the memory your browser uses to store content of the web pages that you visit. Storing that content lets your browser load those same pages more quickly the next time you visit them.
Error messages such as "Document Contains No Data" can be caused by the length of time it takes for your machine to reach our server, or your browser may be caching an older version of that page. Try clicking reload/refresh on your browser window and/or deleting your cache.
When you need to clear your cache, follow the instructions below for your browser and version.

How to delete your cache in Explorer:
Microsoft Internet Explorer 5.0 and higher:
1. Click on "Tools" in the menu bar at the top of your browser.
2. Select Internet Options.
3. Under the "Temporary Internet Files" box, click on the Delete Files button.
4. Click OK.
5. Click on the "Settings.." button.
6. Under the section "Check for newer versions of stored pages" select "Every visit to the page." 7. Click OK.
8. Click OK.
9. Refresh/Reload your browser.

Other:
If you are running a browser other than those listed above, and would like more information on how to clear your browser's cache, please refer to your browser's help file.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Gwen
Yahoo! Customer Care For assistance with all Yahoo! services please visit: http://help.yahoo.com/

So I tried there cache clearing technique and then closed all my browsers. For a moment I actually thought that it might make sense given the nature of things being stuck and cacheing is a good way to get things stuck. But when I returned to the page it still did not operate properly.

I replied with this message back to Gwen.

Dear Gwen,

Thank you for your email. It is good to see there are so many people at Yahoo! working on this problem. I have already recieved emails now from your colleagues David, Caitlin, and Sydney. Unfortunately none of their emails have been able to resolve the problem.

On your suggestion I deleted my cache and set my browser to refresh on each request. The browser is IE6. Unfortunately the problem on the credit card payment form continues to persist where it refreshes and does not continue when I select the "continue" button even though it does not raise any errors. Because of this I still cannot pay Yahoo! the $29 for upgrading to LaunchCast Plus or pay for any Yahoo! services as this is the central area in Yahoo! for managing payments.

Perhaps my inquiry should or could be escalated to someone who could talk to me on the phone. They could reach me on my cell phone at 617-216-9921 at any time EST from 8am to 11PM or send me an email to schedule a time to have a call to walk through this problem.

Thank you again Gwen for trying to help.

- Dan